Return Policy

We have a 30-day return policy, which means you have 30 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To request a return, please contact us at kennethsvensson12@atomicmail.io. Please note that returns must be sent to the following address:

Jing Mao Guo Ji Gong Yu Ezuo 3012fang Jian

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at kennethsvensson12@atomicmail.io.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-Day Cooling-Off Period in the EU

If merchandise is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing any specific reason, regardless of the above policy.

As stated above, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process the refund and for it to appear in your account.

If more than 15 business days have passed since we approved your return, please contact us at kennethsvensson12@atomicmail.io.